This is an example incident

2024-03-17T15:06:46+01:00

Mar 17, 15:06 CET
Resolved - Empathize with those affected and let them know everything is operating as normal.

Mar 17, 14:56 CET
Monitoring - Let your users know once a fix is in place, and keep communication clear and precise.

Mar 17, 15:02 CET
Identified - As you continue to work through the incident, update your customers frequently.

Mar 17, 15:32 CET
Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.